Repair process
This is how it works step by step
The entire process is standardized and we regularly inform you about the current status. There are no costs without clarifying them with you first and you can refuse a repair at any time if it is no longer cost-effective for you.
1. You will receive the shipping note by email
We will send you (via email) a DHL shipping note with which you can send your robot to us. After booking, the shipping note is created manually by a service employee. This can take up to 24 hours.
2. Review and estimate
We check the robot and create a fault analysis and a cost estimate for the robot repair. We will send this to you by email for review.
3. Order repairs
Either you refuse the repair, then you only pay the check-up fee. Or you place the order and our technicians repair your robot. The check-up fee will then be offset against the repair. If you refuse the repair, we can dispose of your robot professionally or send it back to you.
4. Return after successful repair
After the successful repair, your robot will be sent back to you via DHL.
A robot vacuum cleaner repair at Robo-Repair is the best choice!
Robo-Repair - Germany's first vacuum robot workshop!
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First special workshop
Robo-Repair belongs to the Robot-Deals group and is the first specialist workshop for vacuum cleaner robots.
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Spare parts & accessories in stock
Our parent company is a large manufacturer of robot accessories and spare parts. This means we have a large inventory and can carry out repairs quickly and effectively.
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Experience from over 1000 repairs
We have repaired over 1,000 robot vacuum cleaners and therefore have enormous experience. This experience is important for correct error analysis and professional repairs.
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From the Heilberg region
The Robo-Repair workshop is located in Heddesheim near Heidelberg. There we carry out all repairs professionally and then send your robot back to you.
Experience through specialization
With every repair we get better and you can benefit from that. Experience makes the difference and we have this thanks to over 1000 successful robot vacuum repairs.
Mert is the specialist for vacuum robots
A few years ago, Mert and his workshop specialized exclusively in repairing vacuum robots. He originally comes from the design and maintenance of conveyor systems for the beverage industry. He has now successfully used this know-how and founded the first special workshop just for vacuum robots.
From the Heidelberg region
Robo-Repair belongs to the Robot-Deals group. The largest German manufacturer of accessories and spare parts. Both companies are headquartered in Heddesheim, a small community between Heidelberg and Mannheim.